Return/Refund Policy

Return Policy for Sweet Tea & Pine:

 

At Sweet Tea & Pine, we want you to be satisfied with your purchase. Please review our return policy below:

 

1. Notification Period: If you wish to initiate a return or exchange, you must notify us within 15 days of receiving your order. After this period, we won't be able to process any returns or exchanges.

 

2. Proof of Purchase: To be eligible for a return or exchange, you must provide proof of purchase, such as an order confirmation or receipt.

 

3. Returns and Exchanges: We accept returns for non-custom products and exchanges for size or color variations. The items must be in their original condition, unused, and with all original tags and packaging.

 

4. Custom-Made Products: Unfortunately, we do not accept returns or exchanges for custom-made products unless they are defective. We take great care in crafting custom items to your specifications and hope you understand our policy in this regard.

 

5. Defective Products: If you receive a defective product, please contact us within 15 days of receiving your order. We will provide instructions on returning the item, and upon verification, we will process a refund or send a replacement.

 

6. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part.

 

7. Refunds and Processing: Refunds for eligible returns will be processed using the original payment method once we receive and inspect the returned item.

 

Please contact our customer support team to initiate a return or exchange. We appreciate your understanding of our policies, which are designed to ensure a fair shopping experience for all our customers. Thank you for choosing Sweet Tea & Pine!